Category Archives: MSB/TC 12

Scope:This information has to be updated

General Information Preview Standard number MS ISO 10008:2013 Title and Sub-titles Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions Status Withdrawn Replaces Replaced by MS ISO 10008:2022 Edition First Technical Committee MSB/TC 12 - Quality Management ... Read More »

Scope:This document gives guidelines for establishing, reviewing, accepting, applying and revising quality plans.This document is applicable to quality plans for any intended output, whether a process, product,service, project or contract, and any type or size of organization.

Scope:This information has to be updated

Scope:This document gives guidelines for defining and implementing processes to monitor and measurecustomer satisfaction.This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document … Read More »

Scope: This document gives guidelines for the process of complaints handling related to products andservices within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of … Read More »

Scope: This document gives guidelines for an organization to plan, design, develop, operate, maintain andimprove an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicable to:— complaints relating to the … Read More »

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