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| Standard number | MS ISO/IEC TR 20000-4:2010 |
| Title and Sub-titles | Information technology - Service management - Part 4: Process reference model |
| Status | Withdrawn |
| Replaces | |
| Replaced by | |
| Edition | First |
| Technical Committee | MSB/TC 5 - Information Technology |
| ICS | 35.020; 03.080.99 |
| Publication date | 2002/03/10 |
| Corrected version | |
| Government Notice No. | General Notice No. 523 of 2012 |
| Number of Pages | 23 |
| Amendments/ Corrigendums | |
| Availability | Yes |
| Note |