MS ISO/TS 10020:2022 Quality management systems – Organizational change management – Processes

Scope:
This document specifies processes that can be used to govern, manage and implement organizational
change management (OCM) for organizations, projects or smaller activities. It comprises generic
process descriptions that describe the OCM processes. Supporting diagrams describing the processes
are also provided.

This document is applicable, but not limited, to change sponsors, change agents, change team members and project managers, particularly those responsible for governing, managing and implementing organizational change