Author Archives: Avinash

Scope:This information has to be updated

Scope:This document gives guidelines for defining and implementing processes to monitor and measurecustomer satisfaction.This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document … Read More »

Scope: This document gives guidelines for an organization to plan, design, develop, operate, maintain andimprove an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This document is applicable to:— complaints relating to the … Read More »

Scope: This document gives guidelines for the process of complaints handling related to products andservices within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of … Read More »

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Scope:This International Standard establishes general principles and guidelines for the process of measurement and verification (M&V) of energy performance of an organization or its components. This International Standard can be used independently, or in conjunction with other standards or protocols, … Read More »